Great idea! I have taken this across to the team. We've added this to the road map. Thanks!
I agree we have a need for this feature as well.
Any word on the status?
Ditto, I need this report to effectively use the system to gauge metrics on what the top areas of issue are.
Would REALLY like to know where this is at on the roadmap. Tnx
I would love to know where we are at with this? It seems like a no brainer to be able to RCA by categories. Also, why can you build custom reports for changes and assets but not incidents?
Thanks for the feedback. We have recently introduced a default Category Field which can be used to categorize incidents, problems, changes and releases and setup SLA policies for more nuanced SLAs.
And, we will introduce this field in reports too, very soon.
More details here: