Ability to add solution from category to FAQ simultaneously : freshservice

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Ability to add solution from category to FAQ simultaneously

started a topic almost 5 years ago

There should be a possibility to add solutions from any category to FAQs. This helps to keep changing the FAQ without disturbing the categories.

Something like this

said almost 5 years ago

In fact there should also be an ability to add a solution from a response in the ticket.

said almost 5 years ago

Rohith,

Posting solutions in FAQ and any other category is right now not in the roadmap. You would have to manually copy and paste the content once.

And adding solution from a response in a ticket is actually available in Freshservice. :)

While replying to tickets, you can add kbase@example.freshservice.com in CC and it would show up in draft.

Hope this helps!

Thanks,

Narain

said 6 months ago

In addition to this, it be nice to automatically have the most frequently used/accessed Solution to display in FAQs.