Minimize app hopping by enabling everything your agents and approvers need to manage and respond to tickets on collaboration tools. With the latest enh...
Wed, 12 Apr, 2023 at 1:35 PM
A modern employee experience for your workforce means that every employee can access your support services from anywhere, anytime. With Servicebot on Micros...
Wed, 8 Feb, 2023 at 3:35 PM
What is Virtual agent? Virtual agent is a Freddy AI-powered bot that can enable 24/7 conversational support on your collaboration platforms like Microso...
Mon, 17 Apr, 2023 at 1:05 PM
Note: This is currently available only for Virtual agent on Enterprise plan. MS Teams currently supports @mentions to the Botname only. It will not automati...
Tue, 12 Sep, 2023 at 1:31 PM
Enabling consumer-grade support experiences is one of the primary factors in setting up a productive workplace. The first step towards this vision is moving...
Fri, 18 Aug, 2023 at 3:23 PM
Requesting for services listed on the Service Catalog When employees request services that are already listed on the service catalog, Virtual agent will...
Fri, 9 Feb, 2024 at 12:13 PM
Localizing service desk operations is essential when your workforce is globally spread out. With Servicebot now available in all languages*, enable your ...
Tue, 12 Sep, 2023 at 2:19 PM
Fri, 30 Jun, 2023 at 4:27 PM