Alert Management

Look forward to a vastly improved experience with Freshservice Alert Management. Several significant changes are being rolled out in April, 2022, that offer...

TABLE OF CONTENTS Summary Why Service Health Monitoring? How to set up Service Health Monitoring? Manual set up Associating a monitoring tool with one...

Create more meaningful incidents from alerts and perform more powerful automations based on the alert fields associated to an incident. Use the alert payloa...

You can now extract fields from the email alerts and map them to Freshservice. You can subsequently create more powerful alert rules for your email integrat...

Working with the Major Incident ticket type At the core of Major Incident Management is a new ticket type – Major Incident. This ticket type can be used to...

Alert Management In our organization, we already use Freshservice for IT Service Management.  But we also have an IT Ops group that includes intern...