TABLE OF CONTENTS Summary Why Service Health Monitoring? How to set up Service Health Monitoring? Manual set up Associating a monitoring tool with one...
Thu, 28 Sep, 2023 at 12:43 PM
Create more meaningful incidents from alerts and perform more powerful automations based on the alert fields associated to an incident. Use the alert payloa...
Thu, 28 Sep, 2023 at 12:45 PM
You can now extract fields from the email alerts and map them to Freshservice. You can subsequently create more powerful alert rules for your email integrat...
Mon, 9 Oct, 2023 at 12:01 PM
Working with the Major Incident ticket type At the core of Major Incident Management is a new ticket type – Major Incident. This ticket type can be used to...
Mon, 12 Jun, 2023 at 6:50 PM
Alert Management In our organization, we already use Freshservice for IT Service Management. But we also have an IT Ops group that includes intern...
Wed, 12 Apr, 2023 at 3:44 PM
Notification A notification is a signal sent by a monitoring tool when the performance of the IT infrastructure component it is tracking crosses a certain ...
Thu, 11 Jan, 2024 at 10:33 AM
Summary Users will now be able to optimize resource utilization with the introduction of alert data archival policy. As per this policy, any alert in th...
Mon, 11 Mar, 2024 at 5:52 PM
This feature is currently available for customers of Freshservice who signed-up post March 18, 2024. Summary Automate conditional actions on alerts usi...
Wed, 27 Mar, 2024 at 5:05 PM
This feature is currently available for customers of Freshservice who signed-up post March 18, 2024. Scenario: In this scenario, we aim to promptly esc...
Wed, 27 Mar, 2024 at 4:57 PM