Note: This is applicable only for eligible customers who received a communication from us. If you'd like to be a part of this Beta, reach out to us at support@freshservice.com


Enabling Cloud Management Beta for AWS, Azure, and VMware vCenter


Discover your cloud resources in Freshservice to build a single system of record for hybrid infra-visibility and power service management and operations management processes with visibility into cloud service dependencies. 

With this beta, we are rolling out enhancements to:


  • Broader auto-discovery of cloud resources and their dependencies within Freshservice inventory

  • A single, unified cloud catalog powered by automation

  • More cloud orchestration actions to automate cloud operations and tasks


What did we have in V1?


Cloud Discovery

Cloud Provider

Discovered Resources

Phase - 1

AWS

  • VMs 

  • Disks/Volumes

Phase - 1

Azure

  • VMs 

  • Disks/Volumes

Phase - 1

VMware

  • VMs 

  • Disks


What are we adding with V2 Beta?

More resources to discover

Note: Asset types will be supported for all new resources discovered. 



Cloud Discovery

Cloud Provider

Discovered Resources

Phase - 2

AWS

  • RDS

  • Load Balancer

  • Security Groups

  • OS Templates and Images

  • Networks (VPCs) and Subnets

  • Network Interfaces

  • Elastic IP

Phase - 2

Azure

  • RDS

  • Load Balancer

  • Security Groups

  • OS Templates and Images

  • Networks (VPCs) and Subnets

  • Network Interfaces

  • Elastic IP

Phase - 2

VMware

  • Datacenters

  • Datastores

  • Networks

  • Resource Pool


Seeded Service Catalog Items and Workflows

With Cloud discovery V2, you can set up orchestration workflows to automate cloud operations. Here are the actions you can perform:


AWS

  • Power ON AWS EC2 Instance

  • Power  OFF  AWS EC2 Instance

  • Decommission AWS EC2 Instance

  • Resize AWS EC2 Instance

  • Request a new AWS EC2 Instance


Azure 

  • Power on Azure VM

  • Power off Azure VM

  • Decommission Azure VM

  • Resize Azure VM


Who gets this beta?

  • All customers who have enabled AWS, Azure, and VMware cloud discovery integrations before May 1st will be eligible for beta and get all the actions mentioned above seeded as service catalog items and workflows. 

  • If you’d like to be a part of this beta, fill out this form for us and we'll reach out to you right away. 

How to enable this beta?


Explore the auto-discovered resources in your inventory


The Azure cloud discovery app will get auto-updated with this beta rollout for you. You will find all new resources in your inventory once you receive an email from us. 



Update the cloud orchestration apps for automation-powered cloud catalog


  • To enable the cloud catalog and workflows, click on update from Admin > Apps > Applicable Cloud Orchestration App.

  •  You will now have to publish the service items (Admin > Service Catalog) and activate workflows (Admin> Workflows). 



Service items seeded



The following service items are found in the category "Cloud" in your service catalog:


  1. Power on AWS EC2 Instance

  2. Power off AWS EC2 Instance

  3. Decommission AWS EC2 Instance

  4. Resize AWS EC2 Instance

  5. Request a new AWS EC2 Instance

  6. Power on Azure VM

  7. Power off Azure VM

  8. Decommission Azure VM

  9. Resize Azure VM

  10. Request a new Azure VM



Workflows seeded


The following workflows are found below the final active workflow:

  1. Power on AWS EC2 Instance

  2. Power off AWS EC2 Instance

  3. Decommission AWS EC2 Instance

  4. Resize AWS EC2 Instance

  5. Request a new AWS EC2 Instance

  6. Power on Azure VM

  7. Power off Azure VM

  8. Decommission Azure VM

  9. Resize Azure VM

  10. Request a new Azure VM