Note: This is applicable only for eligible customers who received a communication from us. If you'd like to be a part of this Beta, reach out to us at support@freshservice.com
Enabling Cloud Management Beta for AWS, Azure, and VMware vCenter
Discover your cloud resources in Freshservice to build a single system of record for hybrid infra-visibility and power service management and operations management processes with visibility into cloud service dependencies.
With this beta, we are rolling out enhancements to:
Broader auto-discovery of cloud resources and their dependencies within Freshservice inventory
A single, unified cloud catalog powered by automation
More cloud orchestration actions to automate cloud operations and tasks
What did we have in V1?
What are we adding with V2 Beta?
More resources to discover
Note: Asset types will be supported for all new resources discovered.
Seeded Service Catalog Items and Workflows
With Cloud discovery V2, you can set up orchestration workflows to automate cloud operations. Here are the actions you can perform:
AWS
Power ON AWS EC2 Instance
Power OFF AWS EC2 Instance
Decommission AWS EC2 Instance
Resize AWS EC2 Instance
Request a new AWS EC2 Instance
Azure
Power on Azure VM
Power off Azure VM
Decommission Azure VM
Resize Azure VM
Who gets this beta?
All customers who have enabled AWS, Azure, and VMware cloud discovery integrations before May 1st will be eligible for beta and get all the actions mentioned above seeded as service catalog items and workflows.
If you’d like to be a part of this beta, fill out this form for us and we'll reach out to you right away.
How to enable this beta?
Explore the auto-discovered resources in your inventory
The Azure cloud discovery app will get auto-updated with this beta rollout for you. You will find all new resources in your inventory once you receive an email from us.
Update the cloud orchestration apps for automation-powered cloud catalog
To enable the cloud catalog and workflows, click on update from Admin > Apps > Applicable Cloud Orchestration App.
You will now have to publish the service items (Admin > Service Catalog) and activate workflows (Admin> Workflows).
Service items seeded
The following service items are found in the category "Cloud" in your service catalog:
Power on AWS EC2 Instance
Power off AWS EC2 Instance
Decommission AWS EC2 Instance
Resize AWS EC2 Instance
Request a new AWS EC2 Instance
Power on Azure VM
Power off Azure VM
Decommission Azure VM
Resize Azure VM
Request a new Azure VM
Workflows seeded
The following workflows are found below the final active workflow:
Power on AWS EC2 Instance
Power off AWS EC2 Instance
Decommission AWS EC2 Instance
Resize AWS EC2 Instance
Request a new AWS EC2 Instance
Power on Azure VM
Power off Azure VM
Decommission Azure VM
Resize Azure VM
Request a new Azure VM