Note: This update is applicable only for accounts who signed up for Freshservice before May 2016 and will be live from February 8th, 2021.

To ensure a consistent product experience, we are renaming CIs (Configuration Items) to Assets across Freshservice.

Please find below the list of places within Freshservice where the terminology change would be applicable. 
Kindly note that this is only a terminology change and this would not affect the functionality of the module in any way.  
 

  • Existing places within product where we replace 'Assets' with 'Inventory':
    • Sidebar On hover - Assets text will be displayed
    • In Asset detail page breadcrumbs , Assets text will be displayed


  • Existing places within product where we replace 'CI' with 'Assets'.

  1. All CIs dropdown option in filters

  2. All CIs filter from asset filter

  3. CI Type column in asset list page

  4. CI Type in column customiser

  5. In CI Export -> Export pop up text

  6. In CI Export -> CI type column

  7. In CI Import -> Import sidebar title

  8. In CI Import -> Select Configuration Item dropdown label name

  9. Assets -> Add New -> CI Type Dropdown

  10. Assets List page -> Bulk Update -> CI Type

  11. Asset detail page -> Overview Tab -> CI Type

  12. Asset detail page -> Activities Tab  -> CI

  13. Admin -> CI Types & Fields

  14. Admin -> CI Types & Fields -> Breadcrumbs CI Types & Fields

  15. Admin -> CI Types & Fields -> New CI Type

  16. Admin -> CI Types & Fields -> New CI Type -> Add New CI Type

  17. Admin -> CI Types & Fields -> New CI Type -> Add New CI Type -> Select CI Type

  18. Admin -> CI Types & Fields -> Default Fields -> CI Type

  19. Ticket details page -> CI Tab

  20. Ticket details page -> CI Tab -> Associate CI

  21. Ticket details page -> CI Tab -> Associate CI -> Associate CI side pane title

  22. Ticket details page -> CI Tab -> Associate CI -> Associate CI side pane title -> All CIs dropdown

  23. Problem details page -> CI Tab

  24. Problem details page -> CI Tab -> Associate CI

  25. Problem details page -> CI Tab -> Associate CI -> Associate CI side pane title

  26. Problem details page -> CI Tab -> Associate CI -> Associate CI side pane title -> All CIs dropdown

  27. Change details page -> CI Tab

  28. Change details page -> CI Tab -> Associate CI

  29. Change details page -> CI Tab -> Associate CI -> Associate CI side pane title

  30. Change details page -> CI Tab -> Associate CI -> Associate CI side pane title -> All CIs dropdown

  31. Release details page -> CI Tab

  32. Release details page -> CI Tab -> Associate CI

  33. Release details page -> CI Tab -> Associate CI -> Associate CI side pane title

  34. Release details page -> CI Tab -> Associate CI -> Associate CI side pane title -> All CIs dropdown

  35. Contracts -> Add New -> Associate CI

  36. Contracts -> Add New -> Associate CI -> Associate CI side pane title

  37. Contracts -> Add New -> Associate CI -> Associate CI side pane title - All CIs dropdown

  38. Service Catalog -> Add new Service Item -> Select CI Type

  39. Requester Login -> New Ticket -> Associate CI

  40. Requester Login -> New Ticket -> Associate CI -> Associate CI sida pane title

  41. Requester Login -> New Ticket -> Associate CI -> side pane -> My CI

  42. Requester Login -> New Ticket -> Associate CI -> side pane -> Search Other CIs



Please note that this is not an exhaustive list. We have made the terminology change in other places where we use the old names. Please reach out to support@freshservice.com for any clarifications in this regard.